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Returns & Warranty
Quanta Ornament
Last updated 7 August 2026
What is your return policy?
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We want you to love your purchase. If you are not completely satisfied, you may return any unworn, unused item in its original packaging within 30 days of delivery.
- Refund — to your original payment method, or
- Store credit — for the full purchase amount.
⏱ Refund processing: Once your return is received, we will process your refund within 5–7 business days. You will receive a confirmation email.
Return shipping costs:
- • If our fault (e.g., quality issues, manufacturing defects) — we cover the return shipping.
- • If your fault (e.g., change of mind, wrong size, dislike) — you are responsible for the return shipping.
Returns are only accepted for items purchased directly through quantaornament.com.
What items are non‑returnable?
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The following items cannot be returned:
- Bulk orders — 15 or more units of the same item
- Final sale — clearance or discounted items marked as final
- Gift cards — cannot be refunded or exchanged
Purchases made through third parties (e.g., Amazon, Etsy, boutiques) must be returned via that channel and are subject to their own return policy.
How do I start a return?
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If you purchased directly from our website, simply email us at support@quantaornament.com with your order number and the item(s) you wish to return. Our support team will send you a prepaid return label and instructions within 1 business day.
📦 Return checklist:
- • Item must be unworn and unwashed
- • Original tags and packaging intact
- • Include the packing slip or order number
- • Ship within 30 days of delivery
Do you offer exchanges?
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We do not offer direct exchanges. If you need a different size, color, or style, please return your original item and place a new order separately.
What is your warranty policy?
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💎 60‑Day Warranty
All jewelry purchased through quantaornament.com or our physical boutique is covered against manufacturing defects for 60 days from purchase.
After 60 days, we cannot offer replacements or refunds, but our Jewelry Care Guide provides tips to keep your pieces shining.
To file a warranty claim: email support@quantaornament.com with your order number and a description of the issue. Our team will review and, if eligible, send a replacement at no extra cost.
Return vs. Warranty claim – what’s the difference?
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| Return | Warranty Claim | |
|---|---|---|
| Reason | Change of mind, sizing, or preference | Manufacturing defect (e.g., broken clasp) |
| Timeframe | Within 30 days of delivery | Within 60 days of purchase |
| Outcome | Refund or store credit | Replacement of same item |
| Condition | Unworn, original packaging | Proof of purchase, item reviewed |
Our team carefully reviews every claim. If approved, we ship a replacement at no cost.
